Terms and conditions

Last updated November 2026

These terms apply to appointments, treatments, memberships and gift vouchers at The Face by Georgia Hale, Level 1, 169 Victoria Street, Christchurch. By booking with us, you agree to them. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Consultations

Every treatment starts with a consultation, and consultations with Georgia or Courtney are free. A consultation doesn't commit you to treatment. You must be 18 or over to have treatment with us.

We'll ask about your health history before any treatment. Please tell us about any medical conditions, medications, allergies, pregnancy or breastfeeding, so we can make sure treatment is safe for you. We may decline or delay treatment if we don't think it's in your best interest.

Cancellations and changes

If you need to cancel or move your appointment, please give us at least 24 hours' notice. You can do this through your Timely booking confirmation or by contacting us.

If you cancel with less than 24 hours' notice, or don't arrive for your appointment, we may charge a cancellation fee or ask for a deposit before you book again. We understand that emergencies happen and will always consider your circumstances.

Late arrivals

Please arrive a few minutes before your appointment. If you're running late, let us know as soon as you can. If you arrive late, we may need to shorten your appointment so the next client isn't kept waiting, or reschedule it. A late arrival that means we can't go ahead may be treated as a late cancellation.

Deposits

We may ask for a deposit to secure some appointments, such as longer treatments or bookings made after a missed appointment. If a deposit is needed, we'll tell you before you book. Deposits come off the cost of your treatment on the day. A deposit may be kept if you cancel with less than 24 hours' notice or don't arrive.

Prices and payment

Prices on our website are a starting guide. Your exact cost depends on what you need, and we'll confirm it at your consultation before any treatment. Payment is due on the day of your treatment. We accept debit and credit cards, cash and Afterpay.

Refunds and results

Because treatments are performed on you, we can't offer refunds once a treatment has been given. Everyone responds differently, and individual results vary. If you have any concerns after your treatment, please contact us. We'll arrange a review and talk through your options.

Products can be returned or exchanged if they're faulty, in line with the Consumer Guarantees Act. For hygiene reasons, we can't accept returns of opened skincare products that aren't faulty.

Memberships

Anti-wrinkle memberships are paid weekly through Payleadr, and include treatment every 12 weeks. Your first membership treatment is available once your first 12 weeks of payments have been made. If you'd like more treatment on the day than your plan covers, you can pay the difference in clinic.

To change or cancel your membership, email us. If you've had a treatment that hasn't yet been fully paid for through your membership, the remaining balance will be due when you cancel.

Gift vouchers

Gift vouchers can be bought online in any amount and used for any treatment or product at The Face. Vouchers are valid for 3 years from the date of purchase and can't be redeemed or replaced after that date. Vouchers can't be exchanged for cash or refunded, can't be used with any other offer or special, and must be used by one person in one visit. We're not responsible for lost or stolen vouchers.

Your privacy

We look after your personal and health information in line with our privacy policy.

Questions

If you have any questions about these terms, email hello@theface.co.nz or call 021 274 3233.