Questions we're often asked

You can expect a warm, welcoming space with no judgement and no pushy sales. We'll talk through your concerns and suggest what we think will help, keeping it realistic for both your goals and your budget.

Yes. Consultations with Georgia or Courtney are always free. It's a chance to talk through what you'd like, ask questions and get an honest recommendation, with no pressure to go ahead.

No. Consultations are non-obligational. It's your choice, in your own time.

Come hydrated and have something to eat beforehand. If you can, please come without make-up.

Everyone's different, but most people find injectables very manageable. We can use numbing cream and ice to keep you comfortable. Tip: take paracetamol 45 minutes before your appointment.

It depends on the treatment. Any injectable can cause bruising, and filler can cause some swelling and bruising that takes 3 to 7 days to settle. We recommend no exercise for 24 hours after any injectable treatment. You'll get specific aftercare on the day.

We accept debit cards, credit cards, cash and Afterpay. We also offer anti-wrinkle memberships so you can spread the cost.

Yes, there's an onsite car park behind the building.

Level 1, 169 Victoria Street, Central City, Christchurch.

One area is from $275, two areas (frown and forehead) from $379, and three areas (frown, forehead and crow's feet) from $599. We use Dysport®, from $5.50 per unit with a minimum of 20 units. Memberships start from $30.25 a week.

Both are botulinum toxin anti-wrinkle injections from different makers. We use Dysport® for its soft, natural-looking finish. Your consultation is where we’ll talk through what suits you.

Usually about three to four months. You may notice a little movement coming back from around six to eight weeks, which is normal.

You'll start to notice a change within a few days, and the full result takes 14 days. If you have an event coming up, book at least two weeks before.

Not if we can help it. We treat conservatively and look at your whole face, so you can still smile, frown and look like yourself.

Most people find it very manageable. The injections are quick, and we can use ice to keep you comfortable.

There's no perfect age. Some people start in their late 20s or 30s, when lines are just forming. Others start later, and small improvements are still possible.

Most people come back around every 12 weeks. That's how our memberships are set up, so your results stay consistent.

No. You can go straight back to your day, but avoid exercise for 24 hours.

Both are botulinum toxin anti-wrinkle injections from different makers, and they work the same way. We use Dysport® for its soft, natural-looking finish. Your consultation is where we'll talk through what suits you.

Dysport is from $5.50 per unit, with a minimum of 20 units per appointment. We'll recommend the number of units at your consultation.

Most people notice softening within a few days. The full result takes about 14 days.

Usually about 3 to 4 months. It varies with the area treated, your muscle strength and your metabolism.

We use a very fine needle and the treatment is quick. Most people describe it as a small pinch.

Yes. Dysport is a Medsafe-approved prescription medicine. It must be given by a qualified health professional after a consultation.

It isn't suitable during pregnancy or breastfeeding, for people with a neuromuscular disorder, or for anyone allergic to botulinum toxin. We take a full health history first.

Both are botulinum toxin type A injectables that work the same way. The main difference is formulation: Relfydess is a ready-to-use liquid, while Botox is a powder that's mixed before treatment. Which one suits you is something we'll talk through at your consultation.

Neither is better for everyone. Both relax the muscles that cause expression lines. Which one suits you depends on your goals, your face and how your muscles move, which is why we start with a consultation.

In clinical trials, up to 39% of people treated for frown lines reported an effect on day 1 (34% for crow's feet).¹ The full result takes 10 to 14 days, so book at least two weeks before an event.

In clinical trials, an effect was shown for up to 6 months after treatment.¹ Individual results vary depending on the area, your muscle strength and your metabolism. We'll give you a realistic picture at your consultation.

Relfydess is from $6.50 per unit, with a minimum of 20 units per appointment.

Yes. Relfydess (relabotulinumtoxinA) is a Medsafe-approved prescription medicine in New Zealand for moderate to severe frown lines and crow's feet in adults.

Some people find it stings slightly more than other anti-wrinkle injectables. We keep discomfort to a minimum, and most people find it very tolerable and brief.

It isn't suitable if you're pregnant or breastfeeding, have a neuromuscular disorder, or have a known allergy to botulinum toxin. We take a full health history at your consultation.

At The Face, 0.5ml is $350 and 1ml is $550. We'll recommend an amount at your consultation.

Cross-linked hyaluronic acid, a gel-like substance found naturally in the body. Cross-linking gives it enough structure to hold its shape once it's placed.

Small amounts of gel are placed in specific areas of the lips to add subtle volume, improve symmetry and define the border. Hyaluronic acid also attracts water, which helps lips look hydrated.

Most first-timers start with 0.5ml, and for many people it's plenty. You can always build gradually at a later appointment.

Our smallest amount is 0.5ml, which suits most first-timers who want a subtle change.

Swelling usually peaks in the first 24 to 48 hours. Bruising and swelling can take 3 to 7 days to settle, and your final result is best judged at about two weeks.

Usually 6 to 12 months, depending on the filler used, the area and your body.

The lips are sensitive, but numbing cream and the numbing agent in the filler make it very manageable for most people.

Yes. Filler can be dissolved with Hyalase if needed. It's $250 and is discussed at a consultation. See pricing.

A lip flip relaxes the muscle just above your upper lip, so the lip rolls gently outward and shows more of the pink that was already there. It adds no volume.

A lip flip shows more of your upper lip without adding volume. Lip filler adds volume and shape. If you want bigger or more defined lips, filler is usually the better fit, and we'll be honest about which suits you.

Usually two to three months. The muscles around the mouth move a lot, so it wears off a little faster than other areas.

A lip flip is $110, based on a minimum of 20 units.

Results develop over five to seven days. We wait a full two weeks before reviewing them.

The lip area is sensitive, but the injections are quick and most people find it very tolerable.

For the first week or two, some people notice drinking through a straw or whistling feels a little different.

Yes. A lip flip can show more of the filler in your upper lip. We'll talk through timing at your appointment.

Rejuran is an injectable skin treatment made from polynucleotides derived from purified salmon DNA. It supports your skin's own repair processes to improve texture, firmness and hydration over a course.

At The Face, eyes (1ml) are $650, and half face (2ml) or neck (2ml) are $850 each.

No. Filler adds volume. Rejuran doesn't change shape. It works on the quality of your skin.

Results vary from person to person. Most people notice a change in 7 to 14 days, improving with each session in their course. We'll tell you honestly at your consultation whether it suits your skin.

Usually an initial course of three to four treatments, two weeks apart, then maintenance every 6 to 12 months.

Some people find it a little more uncomfortable than anti-wrinkle or filler. We always use numbing cream, and our Dermashine device makes it noticeably more comfortable.

Yes. It's often used for thin or crepey skin under the eyes. We'll assess what's causing your under-eye concern at your consultation.

Minimal. Expect small bumps or mild redness for 24 to 48 hours. Most people carry on with their day.

Sunekos is an injectable that combines hyaluronic acid with six amino acids, the building blocks your skin uses to make collagen and elastin. It's aimed at the quality of your skin, not its shape.

Results vary. Where it works well, hydration and brightness are usually noticed first, within a couple of weeks, with firmness and texture building across the course. We'll tell you honestly at your consultation if something else would suit you better.

A course of three sessions is $2,000, and a single maintenance session is $700.

No. It doesn't hold shape or add volume. It works on how hydrated, thick and resilient your skin is.

Both work on skin quality. Sunekos gives your skin hyaluronic acid and amino acids for hydration and support. Rejuran uses polynucleotides to support skin repair. We'll recommend the right one, or a combination, at your consultation.

Our standard course is three sessions, two weeks apart. Maintenance is usually one session around every six months.

It can help the skin-quality part, when thin or crepey skin lets shadow show through. It won't change darkness caused by pigment or bone structure.

Usually minimal. Small bumps and redness typically settle within a few hours. Bruising is possible, especially around the eyes.

At The Face, Sculptra is $850 per vial, or $1,500 for two vials.

Both work gradually with your own tissue, but on different layers. Sculptra encourages collagen in the skin. Structura works on the fat layer that gives the face its lift and contour. We'll recommend what suits your face.

It depends on your goals. Sculptra suits people who want gradual, natural-looking support that lasts, rather than an instant change. Results can last up to two years, and we'll be honest at your consultation about whether it's right for you.

It depends on your face and goals. Most people have two to three sessions, several weeks apart. We'll recommend the number of vials at your consultation.

Most people notice a change in the first month, with the biggest difference around three to six months.

Results can last up to two years after a completed course.

No. Filler adds volume straight away. Sculptra encourages your skin to build its own collagen, so the change is gradual.

Massage helps the product settle smoothly and evenly: five minutes, five times a day, for five days. We'll show you how.

A hyaluronic acid injectable placed into the superficial fat layer of the face. It's designed to support that layer for a naturally lifted, well-defined look, without the bulk of filler.

Profhilo is a skin booster for skin quality and hydration. Structura is placed deeper, in the fat layer, for lift and contour. At The Face we offer Structura, which works one layer deeper than Profhilo.

Both work gradually, but on different layers. Sculptra encourages collagen in the skin. Structura works on the fat layer that gives the face its lift and contour.

Not in the way filler does. It supports the fat layer that's already there, so the change looks like natural structure rather than added volume.

Most people notice a change at four to six weeks. We review your full result about six weeks after your second session.

A single session is $900, or $1,750 for a two-session course.

A standard course is two treatments, at least four weeks apart, with an annual top-up to maintain your result.

Around 12 months from a completed course.